Privacy Policy

Effective Date: February 1, 2026

At Tuffex, we are committed to protecting the privacy and security of our clients, partners, and website visitors. This Privacy Policy outlines how we collect, use, and safeguard your information when you interact with our digital platforms and services.

1. Information We Collect

We collect information to provide better services to our global machinery partners, including:

Direct Information: Name, corporate email address, phone number, and company details provided during inquiries or account registration.
Technical Data: IP addresses, browser types, and usage patterns collected via cookies to optimize website performance.
Order & Logistics Data: Information related to parts procurement, shipping addresses, and machinery specifications.

2. How We Use Your Information

Your data is utilized to:

Process and fulfill high-precision parts orders with our 99.9% accuracy standard.
Integrate with our SAP systems via APIs to provide real-time inventory tracking and automated invoicing.
Communicate technical updates, maintenance cycles, and infrastructure project consultations.
Improve our digital interface and hosting stability.

3. Data Integration and SAP Security

Our integration with SAP APIs is designed with enterprise-grade security protocols.
Data exchanged between our web platform and SAP environment is encrypted.
We use secure authentication tokens to ensure that inventory and client data remain confidential and are accessed only by authorized Technical Operations personnel.

4. International Data Transfers

As a global provider serving 12+ countries, your information may be processed in regions where our regional hubs or servers are located. We ensure all data transfers comply with international data protection laws and maintain the same level of rigorous security across all jurisdictions.

5. Third-Party Disclosure

We do not sell or trade your personal or corporate data. Information is only shared with trusted third parties (such as logistics partners and financial institutions) strictly necessary to complete your transactions and logistics fulfillment.

6. Your Rights

You have the right to:

Request access to the personal data we hold about you.
Request corrections to any inaccurate technical or contact information.
Opt-out of non-essential communications while maintaining your technical support access.

7. Contact Us

For any questions regarding this Privacy Policy or our data handling practices, please contact our IT & Logistics Lead at:

Tuffex Privacy Team
Email: privacy@tuffex.store
Regional Hub: L20-01 & 06, 20th Floor, One West – West Block, Nanakramguda, Hyderabad, Telangana – 500008, India

Tuffex reserves the right to update this policy as our digital infrastructure evolves.